What Constitutes a Safety Emergency?
- Leaking/escaping natural gas
- Smell of rotten eggs (sulphur)
- Hissing sound
- Bubbling on piping or ground nearby
- Noticeable vegetation ground cover looking dried out or dead
- A perceived threat of carbon monoxide present in the nearby air
- Anything natural gas related that may be deemed a potential hazard
When Should it be Reported?
- Immediately – regardless of certainty
- Where and to whom should it be reported?
DVGC Office: 1-403-746-3223
Can I Fix it Myself?
- Do not attempt to repair or divert a leak or broken line. In the event of gas leaks call our emergency number: 1-403-746-3223 and leave the premises until our staff arrive.
What Should I do in the Meantime – while I wait for help?
- Do not attempt to repair or divert a leak or broken line.
- In the case of a gas line break or major leak on a pipe, please stay a reasonable distance away from the leak and try to protect the scene from the intrusion of other people in the area. Warn other residents and persons in the immediate area.
- Do not set fire to the escaping gas.
- In the event of a fire, please call the fire department and police in conjunction with the call to our 24 hour emergency number. Please be prepared to provide a legal land description of the location of the break. Your rural address (blue sign number) is acceptable as well. We will also need your name and a contact phone number.
- In the event of a gas service interruption, the Co-op will relight appliances where necessary, at no charge, providing that service personnel can gain access to the premises. Members should advise the Co-op of how access may be gained in the event of an emergency.