Do not attempt to repair or divert a leak or broken line. In the event of gas leaks call our emergency number: 1-403-746-3223 and leave the premises until our staff arrive.
When Should it be Reported?
Immediately – regardless of certainty
Where and to whom should it be reported? DVGC Office!
What Constitutes a Safety Emergency?
Leaking/escaping natural gas
Smell of rotten eggs (sulphur)
Bubbling on piping or ground nearby
Noticeable vegetation ground cover looking dried out or dead
A perceived threat of carbon monoxide present in the nearby air
Anything natural gas related that may be deemed a potential hazard
What Should I do in the Meantime?
Do not attempt to repair or divert a leak or broken line.
In the case of a gas line break or major leak on a pipe, please stay a reasonable distance away from the leak and try to protect the scene from the intrusion of other people in the area.
Warn other residents and persons in the immediate area.
Do not set fire to the escaping gas.
In the event of a fire, please call the fire department and police in conjunction with the call to our 24 hour emergency number. Please be prepared to provide a legal land description of the location of the break. Your rural address (blue sign number) is acceptable as well. We will also need your name and a contact phone number.
In the event of a gas service interruption, the Co-op will relight appliances where necessary, at no charge, providing that service personnel can gain access to the premises.
Members should advise the Co-op of how access may be gained in the event of an emergency.